You may only return new, Unused items for exchange if we have sent wrong item or it is defective You must contact us straight away as all returns must be made with in 14 days
. we also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please Note this does NOT COVER MISUSE OR NORMAL WEAR AND TEAR Other wise all return shipping will be paid by the buyer
items to be packed and shipped back in boxes they arrived in , we will not cover damage if you don't pack and protect the items for return
Please note Browbands and canes take time to make and are custom orders , If you have ordered wrong size or colour the fee to replace and have a remake is $25 per Browband or cane and you must cover all shipping ,
no exchange refunds or credits for selecting wrong size or wrong colour choice unless the $25 remake fee and shipping fees are paid
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 500g or kg .